We found that if you change browsers many problems, such as freezing, hesitating, stopping and starting, the video not playing or not opening at all, can be solved.
Additional troubleshooting suggestions:
Try opening the links in an incognito or private window.
Watch on a desktop or laptop vs a smartphone or tablet.
Check your internet connections.
Reboot your device.
If you still have issues after trying the above solutions, please contact us by submitting a ticket above or emailing us at "firstname.lastname@example.org".